At present, we are carrying out a full investigation regarding the
outage, the implementation of the contingency procedure and the recovery
phase, in order to ensure that we identify all necessary improvements
and implement them.
The
trigger event for the outage has been identified and measures have been
put in place to ensure no reoccurrence. The trigger event was an
incorrect link between the testing of a new software release and the
live operations system; this led to the deletion of all current flight
plans on the live system. We are confident that there was no outside
interference.
As a
result of the nature of the outage, we are not yet in a position to
provide figures on the numbers of flights that were affected. We very
much regret the impact that the events yesterday had on passengers and
airlines.
F.Eurocontrol
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